Businesses that run well do so because someone behind the scenes is keeping the engine turning — managing orders, supporting the sales team, resolving customer issues, and ensuring that the operational pieces connect seamlessly to deliver a great experience. If you are an organised, commercially aware professional who thrives in a support role that sits at the intersection of operations and sales, this fully remote Operations and Sales Support opportunity is a genuinely exciting prospect that is well worth your immediate attention.
This is a role for someone who is equally comfortable processing an order accurately and building a positive relationship with a client over the phone. You will be the critical link between the sales team and the operational functions that bring their commitments to life — and the satisfaction you will get from doing that well is genuine and immediate. Apply now and take the next step in your remote operations career.
Quick Job Summary
Job Title: Operations and Sales Support
Hiring Company: Confidential (advertised via FlexJobs)
Location: Fully Remote (United States)
Employment Type: Permanent, Full-Time
Experience Required: 1–3 years of experience in sales support, operations coordination, customer service, or a related administrative role
Salary: $Competitive (estimated $40,000 – $60,000 per annum based on current remote operations and sales support market benchmarks)
Application Deadline: Not specified — Apply as soon as possible
Job Status: Open and Actively Hiring
What Is This Job About?
The Operations and Sales Support role is a dual-function position that keeps the commercial engine of the organisation running smoothly by providing essential support to both the sales team and the operational functions that underpin sales delivery. On the sales support side, you will assist account executives and sales representatives by managing orders, generating quotes, preparing proposals, maintaining CRM records, and handling the administrative and coordination tasks that allow salespeople to spend more of their time selling and less of their time doing paperwork.
On the operations side, you will be involved in the post-sale processes that ensure commitments made during the sales cycle are fulfilled accurately and on time. This may include order processing, tracking deliveries or project milestones, liaising with fulfilment or implementation teams, resolving billing enquiries, and proactively communicating with customers about the status of their orders or accounts. The precise scope of the operations element will depend on the specific industry and products or services the hiring organisation provides.
What makes this role genuinely rewarding is the breadth of the work and the visibility you have across the commercial cycle of the business. You will understand how deals are won, how they are delivered, and where the gaps or friction points are — giving you a uniquely complete picture of how the organisation operates and a platform from which to grow in multiple directions.
Salary and What You Can Earn
Remote Operations and Sales Support roles in the United States are compensated in line with the level of complexity, the industry context, and the seniority of the candidates required. Based on current benchmarks for comparable roles across industries including technology, insurance, manufacturing, and professional services, the typical salary range for this position is $40,000 to $60,000 per annum. Candidates with prior experience in a relevant industry, proficiency in Salesforce or similar CRM platforms, and demonstrated ability to support high-volume sales teams often command offers toward the upper end of this range.
In addition to base salary, many employers offering remote operations and sales support roles include benefits such as health insurance, dental and vision coverage, paid time off, a 401(k) with employer match, and performance-based bonus or incentive schemes. These additions can meaningfully increase the total value of the employment offer beyond the base salary figure.
Your Day-to-Day Responsibilities
- You will provide administrative and operational support to the sales team, managing tasks such as order entry, quote creation, proposal preparation, and CRM data maintenance to ensure that sales professionals can focus their time on revenue-generating activities.
- You will process customer orders accurately and efficiently, coordinating with relevant internal teams — including logistics, fulfilment, billing, and product — to ensure that orders are fulfilled correctly and on schedule.
- You will maintain the integrity of the company’s CRM system by ensuring that all customer accounts, opportunities, orders, and contact records are current, accurately recorded, and consistent with the information held by the sales team.
- You will serve as a point of contact for customer enquiries related to order status, billing, account management, or product information, providing prompt, professional, and accurate responses that protect the customer relationship.
- You will prepare and distribute sales reports, pipeline summaries, and operational performance updates as required by sales leadership, drawing data from CRM and operational systems to provide clear, timely visibility into commercial performance.
- You will manage incoming customer or partner communications via email and phone, triaging requests appropriately, escalating complex issues to the relevant team, and ensuring that all enquiries are logged and followed up within agreed timeframes.
- You will assist with the preparation of sales contracts, proposals, and client-facing documentation, ensuring that all materials are accurate, consistently formatted, and aligned with the company’s commercial terms and branding standards.
- You will identify and flag recurring operational issues, process inefficiencies, or customer pain points to the relevant team leads, contributing to a culture of continuous operational improvement.
- You will support the onboarding of new customers or accounts where required, coordinating the information, documentation, and communication flows that ensure a smooth transition from the sales process to active customer status.
- You will complete ad hoc operational and administrative tasks as directed by management, remaining flexible and responsive to the changing needs of a dynamic commercial environment.
Do You Qualify? Here Are the Requirements
Essential Qualifications
- A high school diploma or equivalent is the minimum educational requirement; a Bachelor’s Degree in Business Administration, Operations Management, or a related field is preferred and will strengthen your application.
- Any formal training or certification in sales operations, project coordination, or CRM administration is advantageous and demonstrates proactive professional development.
Experience Required
- A minimum of one to three years of experience in a sales support, operations coordinator, customer service, order management, or similar role within a professional organisation is required.
- Prior experience working with a sales team in a support capacity — handling orders, preparing proposals, maintaining CRM data, or managing customer communications — is highly desirable and will be prioritised by most hiring managers for this role type.
- Experience in a fully remote or distributed team environment is advantageous and will enable a smoother transition into this role’s working model.
Technical Skills
- Proficiency in CRM platforms — particularly Salesforce — is strongly preferred, as CRM management and data integrity are central to the daily responsibilities of this role.
- Strong working knowledge of Microsoft Office Suite, including Excel for reporting and data analysis, Word for document preparation, and Outlook for email and calendar management.
- Familiarity with order management systems, ERP platforms, or project tracking tools is advantageous depending on the specific industry context of the role.
- Experience with digital communication and collaboration tools such as Slack, Teams, Zoom, or Google Workspace is required for effective participation in a remote team environment.
Personal Attributes
- Excellent organisational skills with the ability to manage a high volume of concurrent tasks, track multiple open items simultaneously, and consistently meet deadlines without losing accuracy or attention to detail.
- A commercially aware, service-oriented mindset — you understand that your role exists to make the sales team more effective and the customer experience better, and you approach your work with that purpose in mind every day.
- Strong written and verbal communication skills, with the professionalism to interact credibly with customers, partners, and internal stakeholders at all levels.
- Proactive and solution-focused — when you encounter a problem or gap, your instinct is to flag it and bring a suggested solution, not simply to wait for direction.
- Adaptable and resilient, with the ability to manage changing priorities and shifting demands in a fast-paced commercial environment without losing focus or composure.
About the Company
This position is listed through FlexJobs, which verifies all employers and listings on its platform to ensure that candidates access legitimate, high-quality remote employment opportunities. The hiring organisation has elected to maintain confidentiality during the initial recruitment phase, with full company details provided to shortlisted candidates. What is evident from the nature of this role is that this is a professional business with an active sales team and commercial operations that require consistent, organised support to function at their best.
Operations and sales support roles of this nature are found across a wide range of industries, including technology, insurance, manufacturing, logistics, financial services, and professional services. The specific industry context of this role will be confirmed during the screening process, but in all cases the core competencies required — organisation, communication, CRM proficiency, and a service-oriented approach — remain consistent and transferable.
Why Choose a Fully Remote Operations and Sales Support Role?
Operations and sales support work is inherently systems-driven and process-oriented, which means it translates particularly well to remote delivery. Order management, CRM administration, customer communication, and document preparation are all activities that can be performed just as effectively — and in many cases more efficiently — from a well-organised home office as from a physical one. Remote operations support professionals who invest in strong digital tool proficiency and async communication habits often find that they are more productive remotely than they ever were in a traditional office environment.
For professionals who value stable employment, structured processes, and the satisfaction of keeping commercial operations running smoothly, fully remote operations and sales support roles offer an outstanding combination of meaningful work and genuine lifestyle flexibility. The growing demand for remote commercial support talent also means that strong performers in these roles have access to an increasingly broad range of employers and industries to work with over the course of their careers.
Career Growth and Industry Outlook
Operations and sales support professionals who build a strong track record in their roles are well positioned for advancement into sales operations management, account management, customer success management, or commercial operations leadership positions over time. The skills developed in this role — CRM proficiency, commercial process knowledge, customer relationship management, and cross-functional coordination — are genuinely transferable across industries and highly valued by employers who are scaling their commercial teams.
The ongoing growth of remote commercial teams across the US economy means that demand for experienced, reliable operations and sales support professionals is consistently strong and unlikely to diminish. Professionals who combine operational competence with a strong service ethic and digital fluency will find themselves in an excellent position to advance their careers in whichever direction — sales, operations, customer success, or management — most appeals to them.
How to Write a Strong Application
- Lead with your CRM experience: Salesforce proficiency is a key differentiator for operations and sales support candidates. State clearly which CRM platforms you have used, what specifically you used them for — data entry, pipeline management, reporting — and the scale of the sales teams you have supported.
- Quantify your order or account management experience: State the average daily or weekly volume of orders, quotes, or customer interactions you managed in previous roles. Volume and scale data give recruiters an immediate sense of the pace and complexity you are accustomed to working at.
- Show your cross-functional collaboration record: Operations and sales support roles require constant coordination across multiple teams. Describe specific examples of situations where your ability to work effectively across sales, billing, logistics, or product teams resolved an issue, prevented a delay, or improved a process.
- Demonstrate your attention to detail: In your application, be precise. Use specific numbers, correct formatting, and consistent punctuation throughout. A careless application for an operations support role tells the recruiter everything they need to know — and none of it is good.
- Mention your remote work readiness: Describe your home office setup, your experience with remote collaboration tools, and your approach to managing a diverse workload independently. Remote commercial support roles require self-starters who can deliver results without a supervisor looking over their shoulder.
Please Note
Due to the volume of applications received for remote operations and sales support roles, only candidates who closely match the experience and skills described in this listing will be contacted within two to three weeks of applying. If you have not received a response within this period, please continue exploring other remote commercial support opportunities that align with your background and career direction.
HOW TO APPLY
👉 Click Here to Apply Now
Do not delay — remote operations and sales support roles at reputable organisations attract strong competition from organised, commercially experienced candidates. Submit your application today and take the next step in your operations career.