If you are a technically sharp engineering leader who thrives at the crossroads of cloud infrastructure, developer support, and process automation, this is an opportunity that deserves your full attention. AssetWatch, a fast-growing technology company serving global manufacturers with predictive maintenance solutions, is looking for a Cloud Engineering Support Manager to join their fully remote team. This is a high-impact, hands-on leadership role that puts you at the centre of engineering operations — empowering your team to solve complex technical challenges, reduce friction for development squads, and continuously raise the bar on operational efficiency.
This is not a conventional support management role. You will be leading an engineering team that takes ownership of application support, automation, API stability, technical debt reduction, and architectural refinements that keep the broader engineering organisation moving fast. If you are equally comfortable mentoring engineers and diving into technical challenges yourself, and you want to work with a mission-driven company building the future of industrial predictive maintenance, read on and apply now.
Quick Job Summary
Job Title: Cloud Engineering Support Manager
Hiring Company: AssetWatch, Inc.
Location: Fully Remote (United States and Ontario, Canada)
Employment Type: Permanent, Full-Time
Experience Required: 2+ years in a lead or management role; 4+ years building React applications and working with MySQL or SQL Server
Salary: $Competitive (estimated $120,000 – $160,000 per annum, plus stock options, unlimited PTO, and comprehensive benefits)
Application Deadline: Not specified — Apply as soon as possible
Job Status: Open and Actively Hiring
What Is This Job About?
AssetWatch’s Cloud Engineering Support team is not a traditional help desk. It is an embedded engineering team that acts as a force multiplier for the broader engineering organisation — taking ownership of technical challenges that would otherwise distract product development teams, and turning them into solved problems through automation, process improvements, and engineering-led initiatives. As the manager of this team, you will be both a people leader and a hands-on technical contributor, balancing the dual demands of team development and technical execution with skill and focus.
Your team’s scope is broad and meaningful: performance monitoring, API stability improvements, technical debt elimination, architectural refinements, and the development of internal tooling and workflows that make the entire engineering organisation more efficient. You will work closely with engineering leadership to align your team’s priorities with company OKRs, manage backlogs and task boards in Jira, clear impediments, and ensure that every project your team owns is delivered on time and to quality. You will also contribute to cross-functional collaboration — connecting your team seamlessly with product, infrastructure, and business stakeholders across the organisation.
AssetWatch is a remote-first company in a phase of rapid growth, which means this role will evolve alongside the business. There is genuine opportunity to shape the structure, culture, and capability of the Cloud Engineering Support function as the company scales. If you are someone who thrives in a fast-paced, high-accountability environment and wants to build something that matters, this is the role for you.
Salary and What You Can Earn
AssetWatch offers a competitive compensation package in line with senior engineering management roles at US-based technology companies. Based on comparable positions in the cloud and SaaS engineering management space, the estimated base salary range for this role is $120,000 to $160,000 per annum, depending on experience, technical depth, and leadership track record. This sits within typical market rates for engineering managers with full-stack and cloud infrastructure responsibilities at growth-stage technology companies.
In addition to base salary, AssetWatch offers stock options, giving you a meaningful stake in the company’s future success. Other benefits include unlimited paid time off, a flexible work schedule, comprehensive health and retirement benefits with an employer match, and the opportunity to work with a world-class team of engineers and business leaders who are passionate about transforming industrial maintenance. For the right candidate, the total compensation package is highly competitive with top-tier remote-first technology companies.
Your Day-to-Day Responsibilities
- You will recruit, guide, coach, and mentor engineers on the Cloud Engineering Support team, ensuring that all issues and projects are delivered on time, within scope, and to the company’s quality standards.
- You will collaborate closely with engineering leadership to understand and document technical issues and priorities, aligning your team’s work with broader engineering and business objectives.
- You will act as the primary stakeholder manager for your team’s function, communicating progress, managing expectations, and ensuring that engineering leadership always has accurate visibility into support activities and outcomes.
- You will own and optimise the team’s use of Atlassian Jira, including workflow management, automation configuration, backlog hygiene, and reporting to keep the team aligned and productive.
- You will oversee task boards, workload planning, and sprint management, actively monitoring progress, removing blockers, and ensuring that support operations remain on track.
- You will advocate for and implement best practices, continuous improvement initiatives, and new technology solutions that make the support function more efficient and scalable.
- You will work cross-functionally across the organisation to drive inter-team collaboration, ensuring that communication between the support team and other engineering squads is seamless and effective.
- You will set clear, OKR-aligned goals for your direct reports, hold the team accountable to agreed KPIs, and maintain a focus on employee satisfaction and team morale.
- You will personally contribute to technical problem-solving — reviewing code, investigating performance issues, and diving into architectural challenges alongside your team when the situation demands it.
- You will identify recurring technical issues or process inefficiencies, propose systemic improvements, and oversee their implementation to prevent future disruptions to engineering productivity.
Do You Qualify? Here Are the Requirements
Essential Qualifications
- A relevant degree in Computer Science, Software Engineering, or a related technical field is advantageous, though equivalent experience will be considered.
- Demonstrated proficiency in Atlassian Jira, including workflow management, automation, and reporting at a team or department level.
Experience Required
- A minimum of 2 years of experience in a technical lead or engineering management role, with responsibility for team delivery, performance, and development.
- A minimum of 4 years of hands-on experience building React web applications, with a solid understanding of component architecture, state management, and front-end best practices.
- A minimum of 4 years of experience working with relational databases, specifically MySQL or SQL Server, including query optimisation and schema design.
- A minimum of 4 years of experience coding in JavaScript, HTML, and CSS within a professional software development environment.
Technical Skills
- Experience with serverless architecture on AWS, including API Gateway and Lambda, is strongly preferred and will give your application a significant edge.
- Familiarity with browser compatibility standards and mobile-friendly development best practices.
- Experience with source control platforms, particularly Bitbucket, and issue tracking systems such as Jira.
- Prior experience with optimisation techniques for front-end performance, database queries, or API response times.
- Experience with Python, UX design principles, or additional AWS tooling is a valued bonus.
Personal Attributes
- Strong organisational skills with a bias for action and a results-oriented approach to work and team management.
- A genuine commitment to a culture of accountability — you hold yourself and your team to high standards and follow through on every commitment.
- A collaborative mindset, with the ability to build trust across engineering teams, business stakeholders, and leadership.
- A curious, growth-focused professional who enjoys a challenge and is passionate about continuous improvement and technical excellence.
- Excellent written and verbal communication skills, with the ability to represent your team’s work clearly and confidently to senior engineering leadership.
- Ability to multi-task, prioritise effectively, and manage time well across a distributed remote team environment.
About the Company
AssetWatch, Inc. is a technology company on a bold mission — to build the future of predictive maintenance for global manufacturers. Their platform powers manufacturing uptime by delivering an unparalleled condition monitoring experience, enabling industrial companies to detect equipment issues before they cause costly downtime. AssetWatch brings together world-renowned engineers and distinguished business leaders united by a shared goal, and the company is now entering a rapid growth phase that makes this an exceptionally exciting time to join.
AssetWatch is a remote-first company with a distributed team operating across the United States and Ontario, Canada. The culture is defined by technical excellence, a passion for solving hard problems, and a genuine care for the people who make up the team. Benefits are designed with people at the centre — from unlimited PTO and flexible scheduling to comprehensive retirement plan matching and meaningful equity participation. AssetWatch is not just building great technology; they are building a great place to work while doing it.
Why Work Remotely With AssetWatch?
Remote-first engineering roles at growth-stage technology companies like AssetWatch represent some of the most rewarding career opportunities in the global tech market today. You gain the freedom to work from wherever you are most productive, the compensation of a US technology company, and the fulfilment of working on a product that has a tangible, measurable impact on the world’s manufacturing infrastructure. AssetWatch’s condition monitoring platform directly helps manufacturers reduce unplanned downtime, extend equipment life, and improve the safety and efficiency of industrial operations across the globe.
Beyond the product, the professional environment at AssetWatch is designed to help you grow. You will work alongside world-class engineers, receive direct visibility with company leadership, and have the freedom to make decisions that shape the team’s direction. For an engineering leader who wants their work to matter and wants to keep growing, the remote-first model at AssetWatch offers both the flexibility and the substance that many corporate environments fail to deliver.
Career Growth and Industry Outlook
Engineering management roles at technology companies operating in the Industrial IoT and predictive maintenance space are among the most future-proof leadership positions in the tech industry. As manufacturers worldwide accelerate their digital transformation journeys, demand for cloud-native platforms that monitor asset health in real time is growing rapidly. AssetWatch is positioned at the forefront of this movement, and the engineering leaders who build the infrastructure supporting that growth will be exceptionally well placed for long-term career advancement.
From a Cloud Engineering Support Manager role, career progression typically leads to Senior Engineering Manager, Director of Engineering, VP of Engineering, or Head of Platform Engineering within four to six years, depending on performance and organisational growth. For leaders who combine strong people skills with genuine technical depth, the engineering management track in SaaS and Industrial IoT companies offers a long, well-compensated, and deeply impactful career path.
How to Write a Strong Application
- Demonstrate both leadership and technical depth: AssetWatch is explicit that this is a hands-on management role. Your application should show evidence of both — describe a team you have led and a technical challenge you personally solved in the same breath.
- Quantify your Jira expertise: If you have implemented Jira automation workflows, built custom dashboards, or restructured a team’s board to improve visibility and throughput, describe this specifically. Jira fluency is listed as a core requirement and should feature prominently in your CV.
- Lead with your React and database experience: The technical stack requirements are specific. State the years of React experience you have, the scale of the applications you have built, and the databases you have worked with, including the size and complexity of the datasets involved.
- Highlight your AWS serverless experience: If you have worked with API Gateway, Lambda, or other AWS serverless components, make this a centrepiece of your technical skills section. This is a strongly preferred qualification that will set you apart from candidates without cloud experience.
- Show your accountability culture: AssetWatch values people who hold themselves to high standards. In your cover letter, describe a situation where you set goals for your team, held them accountable, and drove a meaningful improvement in delivery quality or team performance.
- Emphasise your remote work readiness: Mention specific tools, practices, and habits that make you an effective remote engineering leader — async communication, documentation practices, virtual team rituals, and time management strategies all signal that you are built for distributed work.
Please Note
AssetWatch receives a high volume of applications for engineering leadership roles and will contact shortlisted candidates directly. Collaboration within core working hours across US time zones is required for this role. If you have not received feedback within two to three weeks of applying, please consider your application unsuccessful on this occasion and continue exploring other exciting opportunities in the engineering management space.
HOW TO APPLY
Click Here to Apply Now
Do not delay — engineering leadership roles at fast-growing remote-first technology companies attract exceptional competition. Submit your application today and take the next step in your engineering career.